Frequently Asked Questions

Rent It is a peer-to-peer rental marketplace where owners can list items for rent and renters can book them for a fee. Once the owner accepts the request, payment is made through the platform, and both parties arrange pickup or delivery. After the rental period, the item is returned and reviews can be left.

Anyone 18+ with a valid email, phone number, and payment method can use Rent It. Businesses can also list items as long as they comply with local laws and our terms.

Browse or search for an item, request a booking for your desired dates, wait for the owner to confirm, pay through the platform, arrange pickup/delivery, use the item, then return it and leave a review.

After signing up, go to “Create listing” fill in the details, upload photos, set a price and availability, then publish it. Your item will appear in search results for renters.

Yes! Signing up, browsing, and listing items are free. Rent It charges a small service fee per transaction when a rental occurs, which is clearly shown at checkout.

Payments are handled securely through Rent It. Renters pay when the booking is confirmed, and owners receive payment after the rental ends, minus our small service fee.

Renters are responsible for returning items in the same condition they received them. If an item is damaged, owners can report the issue and request compensation through Rent It. Compensation is provided up to the deposit amount specified by the owner during the listing process. Additionally, renters have the option to purchase their own third-party insurance for extra protection.

Yes. Renters and owners can cancel bookings through the platform. Refunds depend on the timing of cancellation and the listing’s cancellation policy (Flexible, Moderate, Strict).

Yes. Rent It verifies users, uses secure payment processing, provides damage protection programs, and has a review system to build trust between owners and renters.

You can reach our support team by email at example.support@rentit.com, or phone during business hours. We’re here to help with any questions or issues.